fg44 Privacy Policy

fg44 ("we", "us", "the Platform") is the data controller responsible for the personal data you provide when using the fg44 platform at fg44.bio. As data controller, fg44 determines the purposes for which your personal data is processed and the means by which that processing is carried out.

If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, you may contact our dedicated data protection team at any time using the details below. All privacy-related correspondence should be directed in writing to ensure a full and accurate response.

• Platform name: fg44
• Website: fg44.bio
• Contact email: [email protected]
• Support availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Correspondence language: English

This Privacy Policy applies to all personal data processed in connection with your use of the fg44 platform, including data collected through account registration, identity verification, deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications.

fg44 collects personal data through several channels: directly from you when you register or interact with the platform, automatically as you use our services, and from third-party partners where this is necessary to verify your identity or process payments. The categories of data we collect are set out below.

Registration and Identity Data

• Full legal name as it appears on your official identification document.
• Date of birth (used for age verification — players must be 18 or older).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal area.
• Email address and mobile phone number.
• Username and encrypted account credentials.

Identity Verification (KYC) Documents

• Copy of National Identity Card (NID), valid passport, or birth certificate.
• Proof of address documents (utility bill, bank statement, or official government correspondence).
• Payment method ownership evidence (e.g., bKash or Nagad account confirmation screenshot).

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard, bank transfer), and transaction identifiers.
• Account balance history and bonus credit/debit records.
• Partial payment method identifiers (e.g., last four digits of a card or the registered mobile number of a bKash wallet). Full card numbers and full wallet PINs are never stored by fg44.

Gameplay and Betting Activity

• Game session logs, including game titles, bet amounts, outcomes, and timestamps.
• Sports betting selections, stake amounts, odds accepted, and settlement results.
• Responsible gaming tool usage, including deposit limit settings and self-exclusion requests.

Technical and Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser information.
• Session duration, page visit logs, and navigation paths within the fg44 platform.
• Cookie and tracking technology data (see the Cookies section for full details).

Communication Data

• Records of live chat, email, and WhatsApp support interactions.
• Records of any complaints, disputes, or formal correspondence submitted to fg44.
• Marketing communication preferences and opt-in or opt-out records.

fg44 uses your personal data only for specific, documented purposes. The table below summarises each processing activity, its purpose, and the data categories involved.

fg44 does not use your personal data to make fully automated decisions that produce significant legal effects without human oversight. Where automated tools are used as part of fraud detection or responsible gaming monitoring, a human review is conducted before any account action is taken.

Each processing activity carried out by fg44 rests on one or more of the following legal bases:

• Contractual necessity. Processing that is required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, payment processing, and game delivery.
• Legal obligation. Processing that is required for fg44 to comply with applicable legal requirements, including age verification, anti-money laundering (AML) checks, and the retention of transaction records.
• Legitimate interests. Processing carried out in pursuit of fg44's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your privacy rights.
• Consent. Processing that relies on your freely given, specific, and informed consent — primarily the sending of direct marketing communications and the use of non-essential cookies. You may withdraw consent for these activities at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where fg44 relies on legitimate interests as the legal basis for processing, we conduct and document a balancing assessment to confirm that the processing is proportionate and that your fundamental privacy rights are not undermined.

fg44 does not sell, rent, or exchange your personal data with third parties for their own commercial purposes. Personal data is shared only in the circumstances described below, and always subject to appropriate contractual safeguards.

Service Partners

fg44 works with carefully selected third-party service providers to operate the platform. These partners process your data only on fg44's instructions and for the specific purposes for which they have been engaged. Categories of service partner include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) receive the transaction data necessary to process your deposits and withdrawals.
• Banking partners: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank may receive transaction references in connection with bank transfer deposits and withdrawals.
• Game content providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive session data necessary to deliver game content and settle game outcomes.
• Identity verification providers: Third-party KYC and age verification services may process copies of identity documents to confirm player eligibility.
• Fraud detection services: Specialist fraud and AML screening providers receive relevant account and transaction data to identify suspicious activity.
• Platform analytics providers: Anonymised or pseudonymised usage data may be shared with analytics platforms to help fg44 understand and improve platform performance.

Legal and Regulatory Disclosure

fg44 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised public authorities where required to do so by applicable law, court order, or in connection with the investigation of criminal activity including fraud or money laundering. In such cases, fg44 will disclose only the minimum data necessary to satisfy the legal requirement and, where permitted by law, will notify the affected player.

Business Transfers

In the event that fg44 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players prior to any such transfer and will ensure that the receiving entity is bound by privacy obligations no less protective than those in this policy.

The fg44 platform uses cookies and similar tracking technologies to deliver essential functionality, remember your preferences, analyse platform performance, and — where you have given consent — personalise the content and offers you see.

Types of Cookies Used

• Strictly necessary cookies. These cookies are required for the fg44 platform to function. They enable core features such as session management, authentication, and security checks. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies. These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming tool configurations — so you do not need to re-enter them on each visit.
• Analytics cookies. With your consent, fg44 uses analytics cookies to collect anonymised data about how players navigate and interact with the platform. This data helps us identify areas for improvement and optimise the user experience.
• Marketing cookies. With your consent, marketing cookies may be used to track your activity on fg44 and deliver promotional content that is relevant to your interests and playing history.

Managing Your Cookie Preferences

You may adjust your cookie preferences at any time through your browser settings. Most modern browsers allow you to block or delete cookies entirely; however, disabling strictly necessary cookies will affect core platform functionality. Withdrawing consent for analytics or marketing cookies will not affect your ability to use fg44's core services.

Please note that some of fg44's third-party game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) may set their own cookies within the game iframe. These cookies are governed by the respective provider's privacy policy, not this policy.

fg44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The retention periods below reflect our standard practice; individual circumstances may result in shorter or longer retention where legally justified.

When the applicable retention period expires, personal data is either securely and permanently deleted from fg44's systems or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised data may be retained for longer periods for statistical and analytical purposes.

As a player on the fg44 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected]. We aim to respond to all privacy rights requests within 30 days.

• Right of access. You may request a copy of the personal data fg44 holds about you, along with information about how it is being processed. This is sometimes referred to as a Subject Access Request (SAR).
• Right to rectification. If any personal data fg44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure. In certain circumstances, you may request the deletion of your personal data. This right is not absolute — it does not apply where retention is required by law (for example, AML record-keeping obligations) or where the data is needed to resolve an active dispute.
• Right to restrict processing. You may request that fg44 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to data portability. Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of the data you provided to fg44 in a structured, machine-readable format.
• Right to object. You may object to processing carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to the use of your personal data for direct marketing purposes, which fg44 will action immediately upon receipt.
• Right to withdraw consent. Where fg44 processes your data on the basis of consent (including for marketing communications and non-essential cookies), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

fg44 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:

• TLS/SSL encryption for all data transmitted between your device and the fg44 platform.
• Encrypted storage of sensitive data fields, including identity document copies and payment method identifiers, at rest.
• Access controls that restrict access to personal data to authorised fg44 personnel and service partners on a strict need-to-know basis.
• Multi-factor authentication for administrative access to systems that hold personal data.
• Regular security assessments and penetration testing of the fg44 platform and underlying infrastructure.
• Staff training on data protection obligations and secure data handling practices, conducted on a regular basis.
• Incident response procedures for detecting, containing, and reporting data security incidents in a timely manner.

In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, fg44 will notify affected players without undue delay, providing details of the nature of the incident, the data affected, and the steps being taken to address it.

While fg44 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — please ensure your password is strong and unique, never share your login credentials, and contact us immediately at [email protected] if you suspect your account has been compromised.

fg44 reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. The effective date at the top of this policy indicates when it was last revised.

Where we make material changes to this Privacy Policy — changes that significantly affect how we use your personal data or your privacy rights — we will notify you via your registered email address at least 14 days before the revised policy takes effect. For non-material changes (such as corrections of typographical errors or administrative clarifications), the updated policy will be published at fg44.bio/privacy-policy without prior individual notification.

Your continued use of the fg44 platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised policy, you should cease using the platform and may request account closure by contacting our support team.

Contact Our Data Protection Team

For any questions, concerns, or requests relating to this Privacy Policy or the personal data fg44 holds about you, please contact us using the details below. Our support team operates in English, 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Response time: We aim to acknowledge all privacy enquiries within 24 hours and to provide a full response within 30 days.