Responsible Gaming
at fg44

At fg44, responsible gaming is not a legal checkbox — it is a fundamental part of how we operate. We believe that gambling should be an entertainment activity, one that is enjoyed freely and within personal limits that each player sets for themselves. Our platform is designed with player wellbeing built in at every level, from account creation through to ongoing play.

fg44 serves players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, Khulna, and beyond. We recognise that gambling-related harm can affect anyone, regardless of their background or experience level. That is why we invest continuously in responsible gaming tools, staff training, and player education to ensure that fg44 remains a safe environment for all.

Our responsible gaming framework covers four core areas: prevention (stopping underage access and early identification of at-risk behaviour), player tools (deposit limits, time-outs, reality checks, and self-exclusion), education (helping players understand the risks and warning signs), and support (connecting players who need help with confidential, accessible assistance).

The fg44 platform is strictly reserved for adults aged 18 and above. We operate a zero-tolerance policy on underage gambling. No person under the age of 18 may create an account, make a deposit, or place a wager on fg44 under any circumstances.

To enforce this policy, all fg44 players must complete our Know Your Customer (KYC) identity verification process before being permitted to deposit real money. Verification requires submission of a valid government-issued identity document — such as a National Identity Card (NID), valid passport, or birth certificate — confirming date of birth and legal name. Accounts that cannot be verified as 18+ are permanently closed and any funds held are returned through the original payment method.

How We Verify Age

• At registration: Players self-declare their date of birth. Any player declaring an age below 18 is rejected at the point of registration.
• At first deposit: KYC verification is required before the first deposit is processed. Age confirmation is a mandatory component of this check.
• Triggered checks: fg44 may request additional verification at any point during a player's account lifetime if there is reason to question the information on record.
• Random audits: Periodic random account reviews are conducted as part of our ongoing compliance programme.

Problem gambling develops gradually and is not always easy to identify in oneself. Understanding the warning signs is the first step towards regaining control. fg44 encourages all players to periodically review their own gambling habits honestly and objectively.

Gambling is a problem when it is no longer purely recreational — when it causes financial strain, affects relationships, disrupts work or study, or negatively impacts your mental or physical health. If any of the following statements feel familiar, it may be time to use one of the tools described on this page or to speak with a support professional.

If you recognised yourself in two or more of the statements above, we strongly encourage you to activate a deposit limit, time-out, or self-exclusion on your fg44 account right away. You can do this at any time by contacting our support team at [email protected] or via live chat.

A deposit limit allows you to set a maximum amount of money that can be deposited into your fg44 account within a defined time period. Once the limit is reached, the platform will not accept further deposits until the period resets. This is one of the most effective tools for maintaining a controlled gambling budget.

fg44 offers three deposit limit types, which can be used individually or in combination:

Important Rules on Deposit Limit Changes

• Reducing a limit takes effect immediately. If you lower your weekly cap from ৳10,000 to ৳5,000, the new lower limit applies at once.
• Increasing a limit does not take effect immediately. A mandatory 7-day cooling-off period applies before any increase becomes active. This protects players who might impulsively try to reverse a responsible gaming decision.
• Removing a limit also requires the 7-day cooling-off period before the limit is lifted.

To set or adjust a deposit limit on your fg44 account, contact our support team via live chat or email at [email protected] with your account details and the limit you wish to apply.

Sometimes a short break is all that is needed to regain perspective. fg44's time-out feature allows you to temporarily suspend your account for a fixed period without permanently closing it. During a time-out, you cannot log in, deposit, or place any bets. All promotional communications are also paused for the duration.

Available Time-Out Periods

How to Activate a Time-Out

Self-exclusion is the strongest responsible gaming tool available on fg44. When you self-exclude, your account is locked and you are prevented from accessing the platform, making deposits, or placing any bets for the full duration of the exclusion period. All marketing and promotional emails are also stopped immediately and permanently for the duration of your exclusion.

fg44 offers the following self-exclusion periods:

• 6 months — the minimum self-exclusion period available.
• 1 year — a full 12-month exclusion from the fg44 platform.
• 2 years — recommended for players who have experienced repeated difficulties managing their gambling.
• 5 years — for players who require a long-term break from all gambling activity.
• Permanent exclusion — a lifetime ban from fg44 with no option to reinstate the account. This is irreversible.

What Happens During Self-Exclusion

• Your fg44 account is locked and inaccessible for the entire exclusion period.
• Any pending withdrawals will be processed to your registered payment method (bKash, Nagad, Rocket, bank account, or card).
• All marketing, bonus, and promotional communications are halted with immediate effect.
• You will not be contacted by fg44 with any offers or incentives during your self-exclusion.
• At the end of a non-permanent exclusion period, account reinstatement requires a written request and a mandatory 7-day reflection period before access is restored. fg44 will not proactively contact you to encourage reinstatement.

To request self-exclusion, contact the fg44 support team at [email protected] or via live chat. State clearly that you wish to self-exclude and your preferred duration. The exclusion will be actioned within 24 hours, and you will receive written confirmation by email.

fg44 takes the protection of children and young people extremely seriously. As a platform that is strictly 18+, we are committed to ensuring that minors cannot access our services, and that parents and guardians in Bangladesh have the information they need to protect children from exposure to online gambling content.

Steps Parents and Guardians Should Take

• Never share account credentials. Keep your fg44 username and password strictly private. Do not allow children to use devices on which your fg44 account is logged in.
• Use device-level parental controls. Most smartphones, tablets, and computers used in Bangladesh support parental control software that can restrict access to gambling websites. Consider tools such as Net Nanny, Qustodio, or built-in operating system controls on Android, iOS, and Windows devices.
• Secure payment methods. Ensure that payment apps such as bKash, Nagad, and Rocket are PIN-protected and that minors do not have access to payment credentials.
• Have open conversations. Talk to children about the risks of gambling. Explain clearly that gambling is for adults only and that online platforms require age verification for a reason.

Reporting Suspected Underage Access

If you suspect that a person under the age of 18 has accessed or is using a fg44 account, contact our support team immediately at [email protected]. All reports are treated with full confidentiality. The account in question will be immediately suspended pending investigation and identity verification.

If you believe that gambling is becoming a problem for you or for someone you care about, reaching out is the most important step you can take. fg44's responsible gaming support team is available 24 hours a day, 7 days a week, and all conversations are handled with complete confidentiality and genuine care.

You do not need to have reached a crisis point before asking for help. Whether you simply want to set a deposit limit, take a short break, or talk through your gambling habits with someone, our team is here. Players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other parts of Bangladesh can reach us at any time using the contact details below.